OUR PROMISE
First visible change inside 30 days.
Full results by 90 or we return every krone.
No forms. No waiting. One email.
That's not a marketing statement. It's confidence in a formula built on published clinical data, at full doses.
Why We Can Make This Promise
We're not guessing. We've seen the data.
Vector ONE is built on published, peer-reviewed trials of every active at the dose we use. The numbers below come from those studies. Measured by researchers, not by our marketing team. Every source is linked on the Science page.
Less than 3% of customers ever request a refund. That's how confident we are. And it's why we can offer 90 days, not 30, without hesitation.
The Process
Three steps. One email. Done.
We've made this as frictionless as possible because we want you to contact us if it's not working. Not silently defect.
Order Vector ONE
Your order ships within 24 hours. Express delivery to your door. Your 90 day guarantee window starts from the day you receive it.
Use it for 90 Days
Two pumps, once a night. That's the routine. We recommend the full 90 day cycle for maximum results. Clinical data shows the most significant changes in weeks 6–8.
Results or Full Refund
See a visible difference? Great. Don't? Email saturate@saturateskin.com with your order number. We'll issue your full refund within 5 business days. No return shipment required.
It doesn't matter. Our guarantee applies to used products. You can't test whether something works without actually using it. We'd rather refund you than have a customer using a product that isn't delivering results. One email is all it takes.
No. We'd genuinely rather you email us than silently decide it didn't work. Sometimes a small usage adjustment makes the difference. And sometimes it just doesn't work for someone, which is fine. We'd rather know either way.
Better skin texture. Reduced fine lines. Less oiliness. Brighter tone. You'll know it when you see it. The published data behind every active points the same way. If you genuinely don't, we'll refund every cent without argument.
EU Consumer Rights
Beyond our 90 day guarantee, EU law protects you further.
These aren't optional. They're legal requirements we're obligated to honour.
14 Day Right of Withdrawal
From the day you receive your order, EU law gives you 14 days to return it for any reason. No explanation required. We cover return shipping for the first 30 days.
EU Directive 2011/83/EU2-Year Statutory Guarantee
EU law mandates a minimum 2-year guarantee against defects. If your Vector ONE arrives defective or deteriorates abnormally, we replace it or refund. Always.
EU Directive 1999/44/ECAllergen Safety Guarantee
All ingredients comply with EU Cosmetics Regulation EC 1223/2009 and the 2023 updated allergen restrictions. Adverse skin reaction? Full refund, return shipping on us. Without question.
EC 1223/2009 + EU 2023/1545Independent Dispute Resolution
If we can't resolve a complaint directly, you can escalate it to the Danish Complaint Resolution Board (Center for Klageløsning, Nævnenes Hus). We cooperate fully with every dispute-resolution process and always will.
Center for Klageløsning, naevneneshus.dkDelivery
Free Express Shipping. Every EU Country.
Order before 14:00 CET. Dispatched same day. Full tracking on every shipment.
All shipments include tracking and signature confirmation. Weekend orders ship Monday.
If You Need To Return
Three steps. We make it easy.
Email us
Send your order number to saturate@saturateskin.com. Subject line: your order number. That's all we need. We respond within 24 hours, Monday to Friday.
We confirm and send a label if needed
For the 90 day results guarantee: no return required. We simply confirm and process. For the 14 day legal withdrawal: we email a prepaid return label within 24 hours.
Refund within 5 business days
Processed to your original payment method. You'll receive a confirmation email when it's done. Card processing times vary by bank (typically 2–3 additional days).
Questions
Shipping & Returns FAQ
Yes. The 90 day results guarantee specifically covers opened and used products. You can't test whether something works without using it. No return required. Just one email.
We process refunds within 5 business days of your confirmation email. Card refunds typically appear within 2–3 additional business days depending on your bank.
Email us within 48 hours with a photo of the damage. We dispatch a replacement next business day at no charge. Keep or discard the damaged item. No return required.
Yes. UK deliveries take 3–5 business days. Note that UK customs duties may apply. We declare accurate product values and cannot mark shipments as gifts.
Our courier will attempt twice, then hold at your nearest depot for 7 days. You'll receive a notification with options to reschedule or redirect.
No minimum. All orders to EU countries ship free regardless of order size.
If your order hasn't been dispatched, contact us immediately. Once shipped, we cannot cancel. But you can use your 14 day return right once received.
Zero risk. 90 days. One email if it doesn't work.
The only way to lose is by not trying.
Try Vector ONE. 90 Days Risk-Free →
